Support

Stuck, found a bug, or missing a feature? Check the questions below, or send a message — you'll hear back within a couple of days.

Frequently asked questions

Does the app need an internet connection?

No. Scheduling is fully offline. A connection is only used when you choose to publish a schedule to doctors' phones, and when the app checks for updates.

Where is my data stored?

In an encrypted database on your computer. Nothing is uploaded unless you publish to the mobile relay, and then only the published schedule itself. See the privacy policy for the full picture.

What do doctors need to do to see their schedule?

Install the companion app and enter the relay address and access code you give them. After that, published schedules appear automatically and a notification fires whenever a new one lands.

The solver says it can't fill every slot. Why?

Almost always a supply problem: not enough contracted hours, too few night-eligible doctors, or station requirements exceeding the number of doctors competent for that station. Open Setup › Feasibility for the month — it will point at the exact bottleneck. The solver never resolves a shortage by breaking a rest rule.

Can I change a generated schedule by hand?

Yes. Any slot can be reassigned manually, and manual assignments are checked against the same rules — violations show in red before you publish. You can also lock assignments and regenerate around them.

How do I move the app to a new computer?

Make a backup on the old machine (Setup › Backup), install the app on the new one, and restore the backup file. Backups are encrypted; you'll need the password you set when creating one.

I lost access to the database. Can you recover my data?

The database is encrypted with a key held only on your machine — there is no server copy and no master key, so nobody (including us) can decrypt it for you. This is by design. Restore from your most recent backup; making one a monthly habit is strongly recommended.

Send a message

Questions, bug reports, feature requests — all welcome. Include your app version for bugs if you can.